Logistics

We manages our own fleet of couriers to serve statewide.Today's clinical lab courier and logistics service has become more complex to manage.In accordance to that, we have our own couriers to serve clinics and medical centers 24/7 365 days

Basically the task of the courier department is to make sure all reports and consumables are delivered efficiently and accurately without delay. The courier department also collects specimens from clinics and medical centers and sent it to the respective labs within the stipulated time. With the new operation structure in place, the courier department will continue to improve on the turn around time for all the specimens collected as not to jeopardize the integrity of the specimens collected.

Support

Ensures that lab equipment and machinery are properly maintained, calibrated, and functioning optimally. Provides troubleshooting assistance in case of equipment failure or technical issues. Offers IT support for laboratory information management systems (LIMS), which track samples and manage data. Customer Support:
Assists patients, healthcare providers, and clinics with inquiries related to lab services, test procedures, sample collection, and results. Handles appointment scheduling, billing, insurance queries, and follow-ups. Manages concerns or complaints from patients and healthcare providers regarding testing or results. Clinical Support:Offers guidance on interpreting test results and provides detailed explanations of the lab reports to healthcare providers. Helps clinicians choose the right diagnostic tests based on symptoms or medical history. Provides ongoing consultation for complex cases where additional lab testing or further interpretation is required. Logistics and Specimen Handling: